Balanced view: support positives and frustrating delays
The telephonic support was generally responsive, answering my queries about the dialer and database features quickly which helped smooth my workflow setup. However, there were instances where the communication broke down, especially in follow-up on automatic updates which caused temporary confusion. While I appreciated the priority assistance offered during busy phases, some delays remained unresolved longer than I expected given the nature of the issues. Overall, the support was helpful but could benefit from consistent follow-through. The invoicing process was clear and the payment procedures straightforward, which I found efficient. Their training materials were informative but sometimes lacked clarity on the ongoing support structure. So, my experience has been mixed but mostly satisfactory in terms of communication and help.