Balanced view: prompt replies but some gaps too
Starting the onboarding process, I appreciated how quickly the team responded to my queries about setting up the database and using the dialer tool. The training sessions covered a lot and seemed well structured on the surface. However, I found some of the materials a bit outdated and not fully aligned with the recent automatic updates. This caused some initial confusion when scripts I had learned did not work exactly the same way in the current software interface. Additionally, while the telephonic support was quite responsive during office hours, I struggled to get assistance during off-hours, which delayed my work a few times. The invoicing and payment process itself was smooth and straightforward, with clear communication about due dates. Overall, I recognize the effort the support team puts in to help new users get started, but I would expect more consistency in the training to fully match the evolving software features. The blend of helpfulness and hiccups made my early experience mixed but manageable.