3 out of 53 of 5Verified purchaseSupport and communication
Balanced view on setup effort and support availability
I found the support and communication during setup to be a mixed bag. On one hand, the initial onboarding was a bit of a one-off in terms of effort; getting the database configured and dialing tools ready took some focused time. On the other hand, the telephonic support afterward was quite helpful when I had questions but didn't feel overly intrusive or constant. What worked well was that updates happened automatically, so I wasn't burdened with ongoing manual adjustments. However, a couple of times I felt I had to follow up more than expected just to clarify certain billing elements in the invoicing process. So the setup required some upfront patience, but ongoing support kept things manageable overall.