Balanced view on confidence, good and not so good
By the time I completed the onboarding and training, I was quite confident about managing the software and using the calling tools effectively. The training provided a step-by-step walkthrough that explained the database features well, and I appreciated how the automatic updates kept the system fresh without disrupting my workflow. However, I did feel that some of the ordering of training modules could have been better, as it occasionally felt like I was jumping between basics and advanced features. Also, while support was mostly helpful, there were moments when I waited longer than I expected for telephonic responses, which made me a little uneasy. Still, these drawbacks didn’t outweigh the benefits, and I feel competent now to continue using the platform, though I wish the process had been smoother in parts. Overall, a good experience with some room for improvement in flow and support speed.