Balanced view: good support, some hiccups in sales process
From the beginning, I appreciated how transparent and responsive the sales team was when I was deciding to purchase. They patiently answered my questions and provided detailed information about the software capabilities and training options. However, there were some moments where a glitch in the sign-up form confused me and caused a delay in receiving my first invoice. The system handled the error well once I contacted support, but the initial hiccup felt a bit frustrating. On the positive side, once everything was sorted, the process of invoicing and payments flowed smoothly and the automatic updates kept me well informed. The balance is that while the sales and payment systems worked effectively with good follow-up, little technical issues in the early stage created some extra hassle that could have been avoided with more robust testing. Overall, I’d say the experience was positive, but with room for technical improvements to make the start cleaner and quicker for new users.