Balanced thoughts: confidence grew but some doubts remained
Before signing up, I expected the software and training to be fairly hands-off with straightforward sales processes, which it largely was. The initial sales communication was informative and gave me a reasonable overview of what to expect from the training and onboarding. However, I hoped to feel completely confident right away, but that wasn't entirely the case. The invoicing and payment process were smoother than I imagined, and getting access to the software happened without much delay, which was reassuring. On the flip side, I found myself needing additional support after the initial training to fully understand how to handle certain calling tool features and database functions. While the telephonic support was generally useful, I wished it was easier to reach during my specific work hours. By the end of the training, confidence definitely grew, though not without a few lingering uncertainties about some workflow nuances.