Balanced support but explanations often unclear
From my experience, the telephonic support during my setup was polite and patient, which I appreciated. They answered queries without rushing, and I felt heard when I raised concerns. However, the explanations were often vague or filled with jargon that didn’t make immediate sense. Sometimes I had to call back multiple times to clarify what was actually required for the payment or the onboarding processes. While the team was friendly and responsive, the lack of straightforward guidance left me frustrated, especially when trying to understand the database management and dialer usage. This mixed experience made me feel stuck more than able to make proper progress. On the positive side, the automatic updates worked in the background without causing trouble, which was reassuring. In summary, the support was approachable but not always clear enough to solve problems quickly, making it a mixed bag overall.