Balanced start but mixed aftereffects
Getting started with the support team was a mixed bag for me. Initially, the telephonic support was fairly responsive and walked me through the complicated onboarding steps with patience. I appreciated their availability during the business hours, and their guidance made the invoicing process less daunting than expected. However, as days passed, certain issues arose with the automatic updates that seemed to interfere with the dialer’s consistency. These interruptions required multiple calls to customer service. Although each call resulted in eventual resolution, the process took significantly longer than I anticipated. Additionally, the database feature did respond as promised but occasionally lagged during peak usage, which was baffling. Despite these glitches, the training material provided was quite comprehensive and beneficial in understanding the workflow setup. Overall, the experience felt like a mixed bag: the team’s willingness to assist was definite, but some aspects of the software’s reliability and update cycle left me somewhat frustrated.