Balanced sales process but setup clarity could improve
When I first engaged with WFHI, I found the sales and pre-purchase discussions helpful and professional. The team laid out the features of the software well and explained what ongoing services would entail after the initial setup. From what I understood, the setup itself carried a one-off fee, and then monthly charges covered updates and support. This distinction was mostly clear, but during invoicing, a small part of the charges felt ambiguous to me—whether those were one-offs or ongoing costs. This minor confusion didn't undermine the benefits I saw in the product, though. The onboarding was smooth, and the dialer and database features integrated easily into my workflow. I could tell that WFHI's approach is geared towards long-term use, which is good for consistent remote work management. However, a slightly more detailed breakdown before signing up about the setup and ongoing billing components would make the experience more transparent. That said, I appreciate the honest communication and look forward to continuing with this system.