Balanced experience: some helpful features, some wait times too
Looking back, my experience with the sales and pre-purchase phase was a bit of a mixed bag. On the positive side, the payment and invoicing processes were pretty clear and easy enough to handle, which took away a lot of initial stress. The sign-up went fine, and the training materials seemed comprehensive when I started using the software. But on the downside, I found that there was quite a bit of repetition involved when confirming details over the phone with support. That meant some waiting and repeating myself more than I expected. Telephonic support was helpful, but the process occasionally felt drawn out, which made me wonder if it could be streamlined. Even then, the automatic software updates ensured that the features stayed current without me having to intervene. Weighing both sides, I think the process had its moments of smoothness and some that were slower than ideal, leaving me with a fairly neutral impression overall.