Balanced experience despite minor hiccups
My experience with the sales and pre-purchase process was generally positive but not without its small flaws. When I faced some initial difficulties during the sign-up, the WFHI team handled the situation well by responding promptly to my queries over the phone. The clarity in communication helped me understand precisely what I was buying and the steps to complete the process. One minor reservation is that the online interface could have been a bit more user-friendly, especially when encountering errors. However, overall, the support from sales was reliable and reassuring, which made me feel confident moving forward. I would recommend their service with the note that the front-end could use some polish, but the human aspect of handling problems was commendable. It strikes a balance between good service and minor technical hiccups.