Balanced experience but with notable flaws at start
My interaction with the sales and pre-purchase phase was a mixed bag. Initially, the sign-up and invoicing steps seemed clear enough, and I appreciated the automated reminders that helped me keep track of things. However, when issues arose — particularly with payment confirmation — the process became less straightforward. It took several calls to support before I felt the situation was properly addressed, and the dialer sometimes lagged during these conversations, which was frustrating. On the positive side, the database and auto-update features functioned smoothly during my onboarding, which made managing information easier. But the slow response during a critical sales hurdle dampened my overall experience. The training sessions were scheduled well and offered good guidance, yet after this experience, I'm unsure whether future interactions would match the same level of support. To sum up, while the system has strengths that can aid workflow, the handling of complications in sales was inadequate and the lag in problem resolution led to stress that could have been avoided. This balance of positives and negatives defines my view of the service at this stage.