Balanced experience but response times uneven
Overall, the onboarding and training process felt a bit of a mixed bag to me. On the positive side, the training modules were detailed and gave a good overview of how to use the software and its calling tools, which helped set expectations well. However, when I reached out for help during the onboarding phase, the responsiveness was not consistent. Sometimes I received quick answers over telephonic support, but other times it took longer to get the clarifications I needed, which was frustrating given I was relying on timely input to move forward. The invoice and payment processes were straightforward and didn’t cause any problems. The software updates also arrived regularly, improving some features over time which was good. I think if the communication and assistance were more reliable throughout, especially early on, the whole experience would have felt more smooth and supportive. Thus, I'd say the process was informative and well-designed in parts but patchy in responsiveness, making it an average overall situation from my point of view.