Balanced Experience but Overall Positive Feeling
The sales and pre-purchase process felt mostly positive with some small setbacks. The staff were generally patient when answering my repeated questions, although there were occasions where I did have to wait longer than I preferred for responses over the phone, which tested my patience. On the other hand, the invoicing and payment system were clear and worked without major issues, which I appreciated. The initial training session also helped clarify how the database and calling tools functioned as part of the package. Overall, despite the inconvenience of some waiting periods, I felt the process was professional and respectful of my concerns. I would suggest that if you expect quick and repetitive responses, you might need to be ready for some waiting, but if you value thoroughness and a reasonably smooth sign-up experience, this will feel appropriate for you. It is definitely not perfect and could be improved slightly in terms of response times, yet it leaves a positive impression.