Balanced experience but not sure if I’d choose the training again
The training and onboarding program was quite practical in many aspects and the sessions felt well structured to introduce the software’s features. I appreciated how the calling tools and the dialer were demonstrated across different workflow examples. However, the timing was not always ideal as some of the live sessions clashed with my usual work hours, making it tough to follow up in real time. Although the recordings helped, it wasn’t quite the same engagement level. The database features and automatic updates were relatively easy to pick up with the materials provided. Telephonic support was friendly and helpful, offering guidance whenever I was stuck. That said, I found myself doing a bit of additional research outside of the training to fully understand the workflow configurations. While I recognize the program’s value, I remain unsure if I would commit to this particular training again mainly because of the scheduling challenges. It largely depends on how flexible the timing options become in the future.