Balanced but mostly frustrating daily use in onboarding
I started the onboarding process with high hopes after initial sign-up was relatively smooth and documentation was clear. However, day-to-day behavior of the training modules was disappointing. While I appreciated some clear instructions on the software interface, the exercises did not always track progress properly and sometimes reset data I had entered, which was quite frustrating. The dialer feature frequently lagged during simulated calling sessions, making it hard to practice effectively. Automatic updates sometimes introduced new glitches rather than fixing existing ones, disrupting my learning routine. Although telephonic support was reachable, the responses often felt generic rather than tailored to my specific problems during training. Good points were that the database management segment was well-structured and the invoicing and payment processes were straightforward. Still, these positives were overshadowed by daily software irritations. Overall, the onboarding felt disjointed and less helpful than I expected from the promotional material, likely affecting others with similar expectations.