balance of support and need to figure out myself
The support provided was somewhat limited and for many issues, I found myself trying to work things out independently. While the initial onboarding instructions were clear, the training materials did not cover more complex functionalities well, requiring additional personal effort. The calling tools and dialer had glitches that I had to troubleshoot without much guidance from the help team. On the positive side, automatic updates were handled efficiently and did not disrupt my workflow. Sign-up and invoicing processes were straightforward and served their purpose without any issues. Overall, the communication felt reactive rather than proactive, which meant I spent quite a bit of time navigating problems on my own instead of getting timely support. The database feature worked fine once set up, but setting it up needed trial and error on my part. I appreciate that the payment process was smoothly managed, but the lack of immediate assistance in other areas affected my experience negatively. Thus, while some processes were fine, much of the support required was lacking.