Balance of helpful support and limited availability
My experience with telephonic support was mixed in terms of fitting the hours I usually work. On the positive side, the support team was very patient and well-informed when I managed to reach them within their operating hours. They understood my issues related to the software’s calling tools and database features well and offered practical advice that I could immediately implement. However, the downside was that their availability didn't fully align with the hours I tend to work, which sometimes made it frustrating to get help when it was most needed. The automatic updates were generally a good thing, minimizing manual effort, but occasionally they disrupted ongoing work when they kicked in unexpectedly. When I called about billing questions, the assistance was clear but only reachable during standard business hours which limited my options since I work flexible hours. Overall, I appreciate how the support matched the quality of the product and the training, but the timing could be improved to better serve customers like me who work at varied hours. So it’s a case of the good and not-so-good coexisting in a way.