Bahut zyada wait aur repetition ka issue
Mujhe lagta tha sign-up aur pre-purchase process smooth hoga, par yahaan toh pura experience frustrating rahi. Main expect kar raha tha ki thoda wait hoga aur repeat karne ko milega, par itna zyada baar baar data dena pada aur baar baar call lagani padi ki pareshaan kar diya. Jo software solution diya unhone, usmein calls connect karne mein time laga aur har baar dialer hang hota tha. Onboarding flow mein bhi steps continuous nahi the, baar baar wapas jana padta tha aur mujhe repeat questions karne ko mile jinhe maine pehle hi bhar diya tha. Support team se baat karne mein bhi zyada wait hota rahi, call drop hone aur fir se connect karne ka altogether experience weak laga. Expected tha ki thoda seamless interaction hoga aur jald kaam shuru kar pauga, lekin reality mein kaafi zyada time waste hua aur stress badh gaya. Warranty updates automatic hone chahiye thi par kabhi kabhi toh software pura crash bhi kar gaya. Ye sab mila ke mujhe laga ki mera time sara waste ho raha hai aur mujhe waise result nahi mila jaisa main soch raha tha.