Bahut zyada effort laga contact karne mein, support tha slow
Sabse pehle toh mujhe lagaa ki sales aur pre-purchase support mein response bahut slow tha, main kai baar message kiya aur call kiya par kisi ne jaldi reply nahi diya. Jab finally kisi ne answer kiya, toh queries ka jawab poora nahi mila aur mujhe apni taraf se details baar baar deni pari. Yeh process tension bhara tha kyunki har baar wait karni padti thi, aur lagta tha ki unko mera matter zyada important nahi hai. Software ke baare mein thodi basic information thi, par in-depth baat karne ke liye log ready nahi the. Itna time dene ke baad bhi clarity mushkil se mili aur main khud decide kar rahi thi ki kya sahi rahega. Mujhe lagta hai ki agar sales team thoda aggressive aur prompt hoti toh kaafi help hoti, abhi toh lagta hai ki main zyada mehnat karti rahi kisi ko convince karne ke liye. Invoice ya pricing ke bare mein bhi confusion tha, toh baar baar follow-up kiye, jo thoda frustrating rahaa. Overall, bahut effort laga contact banane mein, aur yeh process thoda bekaar tha.