Bahut zyada baar repeat karna padha aur wait bhi jyada tha
Main company ko yeh batana chahta hoon ki support ke saath baat karne mein bahut extra effort dena pada. Pehli baar jab main unse contact kiya tha to mujhe baar-baar apne details repeat karne pade. Har baar mujhe information deni padti thi ki mera issue kya hai jo time barbaad karta hai. Jab main kisi solution ke liye phone par tha, thoda wait zyada hua tha support engineer ke connect hone tak. Yeh process repeated hua har call mein, aur ek saath system ki response bhi kabhi sahi kaam nahi karti thi, jisse frustration hota tha. Agar support thoda crisp aur clearly trained hota toh koi problem na hoti. Mujhe lagta hai ki aapko apne support team ko thoda aur better communicate karna chahiye taaki time waste na ho. Lekin ek achhi baat yeh thi ki jab finally support engineer connect hua, toh technical knowledge thik thi. Bas baar-baar from scratch baat karna aur waiting time patience test karte hain. Aise mein productivity effect hoti hai agar support delays frequent hain.