Bahut responsive, par kuch missing tha
WFHI ke sales team ka response kaafi acha tha, generally jaldi hi reply milta tha, aur queries ka jawab clear milta tha. Unhone mujhe software ke features aur training ke baare mein detail se bataya, jo kaafi madadgaar tha decision lene mein. Lekin ek baat jo mujhe thodi ajeeb lagi, woh thi ki kabhi kabhi waiting time zyada ho jata tha unduly, and kuch baar mujhe lagta tha ki thoda zyada proactiveness honi chahiye thi from sales side, especially jab main invoices aur payment ke bare mein pucha karta tha. Matlab, overall to service theek thi par wo thoda aur better ho sakti thi agar follow-ups thode strong hote. Training ka onboarding process achha tha par in early stages mein jab main software use kar raha tha, kuch functionalities ka clarity thodi kami thi, jiske liye refreshers ki zarurat pad sakti thi. Toh, fairly positive experience raha par full marks nahi de sakta due to those small gaps.