Bahut mehnat lagi training ke labels samajhne mein
Mujhe onboarding ke dauran ek particular step pe kaafi pareshani hui thi. Wording bilkul clear nahi thi, matlab jab main software ka setup kar raha tha, toh labels itne confusing lag rahe the ki mujhe pata nahi chal raha tha kaunsa option select karna chaiye tha. Ek example ke liye, 'User Configuration' aur 'Agent Settings' kaafi milte julte terms the, jise differentiate karna bada mushkil tha. Baaki training sessions thodi vague thi, mujhe accurate instructions milna mushkil hua. Iske alawa, automatic updates ki wajah se kabhi kabhi software ka interface change ho jata tha, jis wajah se dubara seekhna padta tha. Dialer aur database features use karne mein bhi initial samay milaani padi. Telephonic support accessible tha, par har baar clarity nahi milti thi. Sign-up aur payment ka process theek tha lekin onboarding mein jo wording confusion thi, usne bohut extra effort lagaya mujhe. Mujhe lagta hai ki yeh sab zyada user-friendly banaya jana chahiye tha, warna naye users jaise main struggle karte rahenge. Training kaafi thodi thi about practical usage, bas theoretical zyada tha.