Bahut mehnat lag gayi samajhne me support ka system
Mujhe apni purani experiences se laga ki support system easy hoga, par yahan daily basis par mujhe itna struggle karna pada ki main thak gayi. Har baar jab main kisi chhoti dikkat ke liye phone karti, mujhe computer ke voice menus se guzarna padta, jo confusing lagta. Fir jab main finally kisi insaan se baat kar pati, tab bhi mujhe apni problem baar baar repeat karni padti, jo kaafi frustrating tha. Onboarding ke dauran maine expect kiya tha ki support help karegi mera kaam smooth chalane me, par ye process lagatar complicated tha. Dialer ya database me jab updates aaye, toh unki wajah se mujhe bar bar support call karna pada, aur har call confident feel nahi kar saka mujhe. Payment aur invoice process bhi itna clear nahi tha ki main bina dikkat ke samajh paun. Main sochti hoon ki itna effort lagana nahi chahiye kisi user ko, especially jab main naye training me thi. Par chhoti si baat hai ki training thik thi, par daily use aur support ke beech balance nahi bana. Kafi din struggle karna pada mujhe, aur ye experience mujhe satisfactory nahi laga.