Bahut mehnat karni padi for support and help
Mujhe telephonic support lene ke liye kaafi mehnat karni padi, kyunki manual aur training documentation me har ek chhoti chhoti baat cover nahi ki gayi thi. Jab bhi kisi technical problem ya call dialer setup me issue aaya, tab mujhe khud se try karna pada samajhne ke liye ki kaise troubleshoot karun. Agar support ko call kiya toh ya toh kaafi lamba wait karna padta tha ya jo solutions diye jaate the wo mere problem ke liye poori tarah upyogi nahi lagte the. Automatic updates toh theek lagte the, but wo bhi kabhi kabhi aise features add karte the jo mujhe confuse kar diya. Pricing aur invoice process simple tha par iska bhi koi clear explanation nahi milta ki kab aur kaise process ho raha hai. Overall, mujhe laga ki company support ya communication me zyada proactive nahi hai aur customer ko kaafi khud par nirbhar rehna padta hai. Is efforts ka level jyada hone ki wajah se hi main thoda thaka hua mehsoos kar raha hoon apna pura setup complete karne me jo ki thoda disappointing tha.