Bahut hi frustrating lag raha tha, support ki wajah se
Mere liye WFHI ke training aur onboarding experience zyada acha nahi tha, kyunki support team se response milne mein der lagti thi. Main jab bhi kisi bhi issue ke baare mein poochta, toh mujhe samay ke hisaab se reply nahi milta tha, jis wajah se frustration badhta tha. Training modules ke dauraan main kuch queries lekar unko call kiya par response slow tha. Software update ke baare mein poochhna pada toh support se clear update lene mein time laga. Dialer aur calling tools samajhne mein bhi time zyada laga, aur jab help mangi toh khud team bhi turant available nahi thi. Mujhe lagta hai ke agar support zyada responsive hota toh shayad onboarding experience behtar hota. Mere hisaab se support ki kamjori se pura process thoda ruk gaya tha. Ye software accha ho sakta hai, par onboarding mein jab support slow ho toh users ko nuksan uthana padta hai. Main recommend karna chahunga ki response time better hona chahiye taaki users ko jaldi help mile aur training smoothly complete ho sakti.