Bahut hi frustrating experience thi ye.
Jab main unki support system ke saath interact kar rahi thi, toh mujhe laga ki main baar-baar wahi baatein dohra rahi hoon jo pehle bhi kahi thi. Waiting time bhi kaafi zyada lagta tha jab main kisi urgent help ke liye call karti thi. Kabhi kabhi toh lagta tha ki jaise koi proper knowledge nahi rakhta jo instantly solution de sake. Training sessions theek thi, par uske baad jab software ke complex features pe problem aayi, toh support se clearly ek thos madad nahi milti thi. Sign-up process theek tha, par mujhe doubt hota ki help desk efficiently handle karegi meri queries. Automatic updates chalti toh thi, lekin system mein kabhi kabhi glitches aate rahe jinmein technical support se clarity nahi mili. Invoices aur payment ke mamle mein bhi maine thoda confusion mehsoos kiya. Overall, yeh lagta hai ki support aur communication mein bohot time aur energy waste hui aur main abhi bhi unsure hoon ki future mein main is service ko continue karungi bhi ya nahi.