Bahut disappointed hoon, aap ka support should improve urgently
Main aap se bilkul naraaz hoon kyunki support team response mein itni deri karti hai ki mera pura workflow ruk jata hai. Jab maine software ke dialer or database features ke baare mein queries bheji thi, unka jawab aane mein bahut time laga, jis wajah se main apna kaam aage nahi badha paayi. Onboarding process bhi complicated tha aur jab maine telephonic support se madad mangi, toh unhone ya toh galat information di ya phir mujhe bar bar wait karaya. Main yeh bhi boli thi ki automatic updates ne mera current setup break kar diya tha, par support ne uski taraf dhyan nahi diya. Aap ko samajhna hoga ki itne slow aur unclear responses se customer ka faida nahi hota, balke frustration badhta hai. Sign-up aur payment ke issues bhi tab tak solve nahi ho paye jab tak maine baar baar contact nahi kiya tha. Agar aap apne communication aur support system mein sudhar nahi karoge, toh aisa lagega jaise aap customers ko lightly le rahe hain. Yeh service mera expectation poora nahi kar payi, aur main umeed karti hoon ki aap apne resources ko is problem pe jald dhyaan do, warna aur log bhi pareshaan honge.