Bahut der laga response aane mein, bilkul niraasha hui
Main apne experience ke baare mein batana chahta hoon ki support se kitna der tak response mila, aur yeh baat mujhe bahut niraash kar gayi. Multiple baar main unke helpline pe call kiya, par har baar wait karte karte 15-20 minute lag jate the, jo mera productive time waste tha. Jab finally baat hui, toh unka response mujhe itna responsive nahi laga jitna ki main expect kar raha tha, jaise ki mere problem ko samajhne mein waqt laga rahe the ya phir solution dene me delay ho raha tha. Unki telephonic support system me koi urgency ya priority handling nahi lag rahi thi, jiski wajah se main kaam thik se aage nahi badha saka. Training aur onboarding flow me bhi kuch delays lage, jo kabhi clear nahi hua ki next step kab hoga ya kaise karna hai. Mujhe lagta hai ki agar customer support ko responsive banaya jaye, toh bahut benefits honge. Abhi tak toh mujhe lag raha hai ki support ko improve karna zaruri hai, warna user ki dependency kam ho jayegi. Bas yeh samay lena support ka main problem raha.