Bahut der laga kaam hone mein, support response bahut slow rahi
Maine billing aur payments ke sambandh mein WFHI se contact kiya tha, lekin mujhe bahut frustration hui kyunki response paane mein bahut time laga. Jab maine invoice ke kuch errors ko lekar query bheji, toh ek din ke andar reply na aane se meri kaafi dikkat badh gayi. Unka telephonic support bhi jo kaafi important tha, usmein calls baar baar disconnect ho jaati thi aur wait karna padta tha kaafi der tak. Jab finally baat hui, toh communication thoda formal tha aur poori clarity nahi thi, jiski wajah se mujhe dobara samjhana pada apni problem. Yeh lag raha tha ki support team se prompt assistance expect karna mushkil hai, kyunki official response mein bhi kaafi delay hota raha. Payment ke steps aur invoicing process theek thaak tha, lekin jab issue aya toh solution milne mein samay lag gaya. Kewal complain bhejne aur wait karne mein zyada samay chala. Overall, mujhe laga ki yeh billing and support ki jo service thi, wo expected responsive standard se bahut peeche rahi.