2 out of 52 of 5Verified purchaseSupport and communication
Baar-baar repeat karwana and wait karna frustrating tha
Mujhe sabse badi problem yeh lagti thi ki support se baat karte waqt baar-baar apni baat repeat karni padti thi, aur kabhi-kabhi to call ka intezar bhi kaafi lamba hota tha. Training and onboarding flow thik tha, par jab queries ko solve karne ki baat aayi to response time disappointing tha. Dialer aur calling tools acha kaam karte hain, par jab tak aap support ki help lete, process slow lagta tha. Software updates automatic hote hain, lekin kuch naye features ke bare me jaankari deni thi mujhe baar-baar support team ko. Overall, mujhe lagta hai ki thoda aur behtar communication hona chahiye tha, warna ye baar baar kiye jane wale calls aur long waits user ke experience ko bohat frustrate karte hain.