Awkward moment jab lag raha tha connect nahi hoga
Jab main WFHI ke software ke baare mein pooch rahi thi, toh mujhe lag raha tha ki support team acchi hai, par unka response time thoda inconsistent tha. Pehle maine kaafi baar messages send kiye the, par unke wait time itne zyada the ki main soch rahi thi ki shayad ye log meri madad karenge bhi ya nahi. Jab finally ek baar unhone call kiya, tab mujhe thoda relief mila ki koi to baat kar raha hai, lekin woh bhi jyada clear nahi tha, kyunki lag raha tha ki unke paas har sawal ke liye turant jawab nahi hai. Sales ke dauran jitna samajhaya gaya tha, usse zyada mujhe clarify nahi hua aur is wajah se mera confidence kam ho gaya tha ki main aage chal kar software ko achhi tarah se samajh paungi. Payment aur invoice details theek thi, bas communication slow thi. Matlab, jo moment main expect karti thi ki mujhe pura confidence milega, woh nahi aaya, lekin phir bhi mai hesitant hokar thodi der baad jud gayi thi. Anyway, mujhe lagta hai ki agar response thoda aur tez hota toh experience better hota.