Average support, sometimes good sometimes just meh
Support experience has been a mixed bag day to day. On good days the telephonic assistance was accessible and solved my issues within one or two calls which was appreciated. But regularly there were delays in getting a response or follow-up, which meant I had to spend time explaining my problem multiple times. This repeated effort got tiresome quickly. The onboarding was smooth at first, but after some weeks I found the database and dialer required more self-troubleshooting because the support was slow to pick up more complicated or recurring cases. Automatic updates sometimes caused glitches that weren’t promptly addressed, leading to short downtimes. Payment and invoicing worked fine once set up, though the documentation was minimal so I initially struggled with signing up. Overall, it isn’t consistently reliable support, but sometimes it is just okay. I am neither impressed nor fully dissatisfied, just taking it as an average service where luck plays a role in how good the help will be on a given day.