Average support – not better or worse really
Comparing the support and communication here with what I’ve used from other platforms, I found good and bad points fairly balanced. The telephonic support staff were polite and patient, which matched my previous experiences elsewhere. However, the speed of communication wasn’t always what I hoped, and sometimes answers felt a bit generic rather than tailored to my exact problem. Before starting, I expected more immediate and precise help, but some delays made the process slower than expected. The updates on my support tickets were regular enough, so that was positive, unlike other systems where you hear nothing for days. On the other hand, some complicated questions about the database and dialer features took longer than they should to be addressed, which affected how smoothly I could use them initially. Overall, I’d say it’s an okay system with room to improve, especially in specialist knowledge from the support team. In general, the support got the job done but didn’t exceed expectations.