Average feel, because the onboarding was partly ongoing
I felt the training and onboarding process was average because a lot of setup felt like one-off tasks but some parts required ongoing attention. The initial training videos and materials were straightforward and gave a basic understanding. However, integrating the database feature and dialing tools demanded continual adjustments and repetition which I hadn’t expected. Some sessions were quick and useful, but others felt like reminders rather than new learning. There wasn’t enough clarity on what needed repeated attention versus just one-time setup. The onboarding flow itself took longer than I thought because I kept having to revisit the software and training content to fix issues that came up later on. I think this back and forth wasn’t made clear upfront so it led to mild frustration. If it had been all up front or clearly segmented between first steps and ongoing tasks, it would have felt smoother. Overall, the experience was mixed because it was neither fully straightforward nor completely convoluted — just an unclear combination of a one-time setup and ongoing changes that dragged it out.