Average experience on support and communication
In using WFHI's support and communication channels, I've found a mixed bag of results. It was fairly straightforward to find some of the information I needed, particularly regarding the software installation and the initial database setup. The documentation and training materials made a good starting point and clarified several aspects of the workflow automation. However, for more specific issues, like detailed functioning of the dialer during real-time calls, I found it rather difficult to pinpoint comprehensive answers from the online resources. Telephonic support was available and helpful to an extent, but sometimes the wait time was a bit longer than I expected, which slightly hindered the flow of getting issues solved promptly. Also, the step-by-step guidance during onboarding was mostly clear but occasionally missed out on explaining smaller but important details, which led me to spend more time figuring things out on my own than anticipated. The invoicing and payment process was smooth overall, although I did not find a clear breakdown of recurring charges easily accessible right away. In conclusion, while the basic communication and support infrastructure works well enough, there is room for improvement in ensuring quicker and more detailed responses, especially for critical workflow tools like the dialer feature.