Automatic updates once worked but training support was poor
Looking back on my experience with the training and onboarding, there were some clear challenges, particularly when things didn’t go as planned. One thing I appreciated was that the software automated updates smoothly without manual interference, which saved some time and hassle. However, when I hit roadblocks during the initial setup, the training materials and live sessions didn’t quite prepare me for those issues. It felt like the process lacked guidance on possible problems and how to resolve them, which left me feeling stuck at times. The onboarding flow was slow, and the explanations were sometimes confusing rather than helpful. Although tech support eventually assisted me via phone, it was usually after repeated attempts. Reflecting on it after weeks of use, I think the system could benefit from more robust troubleshooting training as well as improved onboarding sequences. The automatic updates were reliable, but overall, the experience was more frustrating than efficient, which is why I’d rate it just below average.