At least your telephonic support was decent

At least your telephonic support was decent

You really didn’t explain the onboarding steps clearly at all. I was left confused about how to set up the dialer and manage the database features properly. The automatic updates didn’t come with clear notes, so sometimes things changed without me understanding why workflow steps broke. I get that software evolves, but your explanations should be straightforward, especially for users new to remote workflows. The only part I can say was fine is your telephonic support—when I finally reached someone, they tried to walk me through some issues patiently. Still, I feel much more detailed and proactive communication is essential from your side. The current approach feels like a gap that delays users before they can get started efficiently.