At least the intro was clear
The training and onboarding experience was mostly frustrating. Many parts were explained in a way that felt rushed and confusing. Instructions lacked step-by-step clarity, especially around using the calling tool and navigating the database feature. I often had to guess what to do next or wait without guidance, which delayed my progress. However, I will say the initial onboarding video was clear and easy to follow, making the first impression somewhat positive. Beyond that, things got complicated quickly, and the help during the process was limited. Updates to the software didn’t seem to come with much explanation either, which added to the confusion. While I appreciate the one clear introduction, the overall training felt incomplete and left me uncertain how to fully use the platform.