At least the hours fit, that's something
When I first looked at the selling points, I thought this software would sync nicely with the hours I actually work. Honestly, that was the bit that stood out. The sign-up process was okay, a bit confusing in parts, and getting all the invoicing details right felt more tedious than helpful. I felt like I had to jump through a lot of hoops to even begin using the dialer effectively during my real working hours. The training materials felt somewhat generic and didn’t quite line up with my actual schedule. I appreciated the automatic updates though; they seemed to happen without much disruption, which was a relief. On the downside, the database feature was complicated to navigate if you just want to quickly find contacts or notes at odd times in the evenings or early mornings. I circled back a lot on whether I was using it correctly during odd shifts. The telephonic support was okay, but often felt like a long wait with unclear explanations that didn’t quite address my timing concerns. Still, I’ll admit that the hours fit was definitely the one thing that worked pretty well for me here.