At first it was confusing, then things started to click
Initially, I found it a bit challenging to find the exact support or communication I needed. The documentation seemed scattered and I had to call the helpline more than once before I understood the best way to get answers. However, on the third call, the representative explained things clearly and patiently, which made a big difference. After that, I was able to navigate the database features and calling tools with much more confidence. Still, I do feel that if the initial guidance had been better structured, it would have saved me quite a bit of time and frustration. The automatic updates thankfully didn’t affect the ease of use much, which was a relief. Although it took several tries before the experience clicked, I appreciate how the support eventually met my needs even if it could be improved for first-timers.