approach was helpful but fallback for issues was lacking
The sales and pre-purchase experience had positives and negatives for me. On the positive side, the system made initial information easy to access and was clear about the software features and subscription steps. That transparency helped me decide what I wanted to purchase without guesswork. However, when some technical issues arose during sign-up, the fallback options weren’t as smooth as expected. I encountered delays trying to get hold of support over the phone, which pushed back the whole process and caused some frustration. The invoicing system was fine once things worked, but the time wasted due to communication delays was disappointing. So while some parts were well built, the way problems were handled could stand improvement. I hope the team looks at improving backup communication methods so people aren’t stuck when something goes wrong early in the purchase.