Appreciated the timing alignment, but support fell short
I was mainly hoping that the support service hours would fit with the actual hours I work, since I operate mostly in the evenings and sometimes late at night. Unfortunately, the assistance wasn’t available when I needed it most. Waiting on the phone sometimes got frustrating because the workforce behind the support seemed tied to standard office hours, which don’t always correspond with my workflow. On one occasion, I had to leave a message and only got a callback hours later, which wasn’t terribly helpful. That said, I must admit the telephonic support staff I finally did speak with were polite and tried to assist within the limits of their schedule. It’s just that this mismatch in timing really limited my ability to use the service effectively during my working hours. The automated updates didn’t seem to affect this aspect, nor did the sign-up or invoicing processes provide much relief. I felt the software itself was fine, but that the support system was constrained by hours that didn’t really fit my remote working pattern. I am left hesitant about continuing without better alignment between support availability and my actual work times.