An uneven experience overall
My experience communicating with support was mixed. On the positive side, the telephonic support team was polite and attentive to my questions. They provided clear answers to some of my technical queries about using the dialer and managing the database within the software. However, I still felt unsure about certain updates and how they would impact my workflow. The automatic updates sometimes introduced changes without sufficient warnings, which made me hesitate about fully trusting the platform. The onboarding flow helped me start, but ongoing communication did not always inspire confidence. Sometimes, I felt my concerns were acknowledged yet not entirely resolved, which left me unsure about the best practices to follow. The invoicing and payment process was straightforward and explained adequately. Overall, while I appreciated the sincere efforts from the support team, the entire journey felt somewhat uncertain and lacked a consistent sense of assurance. The blend of helpfulness and residual doubt led me to rate the experience as neither fully secure nor completely frustrating. I hope future improvements in support communication might help users feel more confident about their remote workflows.