An okay flow with some steps feeling out of place
When I first began the sales and sign-up process with WFHI, I thought the ordering of steps would be straightforward but found it to be a bit jumbled in places. Initially, I expected to receive detailed information about the software and training upfront, but some of that only came after I had signed up and paid. The invoicing process was clear and prompt once payment was made, which was good. However, it felt like the onboarding materials and support access should have been made available earlier, rather than much later into the process. The database and dialer tools were introduced through training sessions that seemed slightly out of sync with the software features I was already expected to use. Overall, the experience had its positives, like the automatic updates working smoothly, but the sequence of steps could benefit from a bit more logical arrangement to reduce confusion.