Almost everything matched, but some extra info was missing
Before buying the software and training package, I had certain expectations about how detailed the guidance during onboarding would be. The pre-sale information was pretty clear and I felt it mostly reflected the actual software abilities, especially when it came to the call dialer and database features. Still, I kind of wished there was more about the invoicing and payment steps upfront because that part wasn’t quite as intuitive as I’d hoped. Overall, the sales process gave me a good enough understanding, and I didn’t feel misled. Some small details about ongoing support and automatic updates could have been clearer in advance, though, which might have made me more confident from the start. So yes, the software largely met expectations, but a little more transparency on those smaller process parts would’ve been nice.