Almost confident by the end, just a bit more detail needed
The training began with a thorough introduction to the software interface and the dialer tools, which made the initial steps less intimidating. Early sessions focused on basic tasks like navigating the database and setting up workflow preferences. After a few days, I was able to manage most essential functions independently, and the support during this phase helped clarify some tricky points. Later modules covered more advanced features, but I felt they could have spent more time on real-life use cases and troubleshooting common issues. The automatic updates occasionally added new functionalities that weren’t immediately explained, which threw me off a bit. While the telephonic support was always there to answer questions, I wish the training had included more detailed guidance on how these updates might impact my workflow. By the end, I felt reasonably confident in using the software but still wanted a few more practical examples and clearer materials for self-study. So while the onboarding was solid overall, a bit more depth in the training content would have rounded out the experience nicely.