Almost confident but some info was missing
Having dealt with similar software before, I approached WFHI's sales process already a bit weary. The sales team walked me through the sign-up and invoicing steps reasonably well, which made the final decision somewhat easier. However, I felt that some specific details about ongoing support and training weren't thoroughly explained before I made the purchase. By the end, I was confident enough to proceed, but not fully satisfied with the pre-purchase clarity on certain features like the calling tools. A brief overview of anticipated updates and how the dialer integrates with the database would have been helpful. I suppose it’s always a balance between giving too much info upfront and overwhelming new customers. Still, it felt like a small missed opportunity to set clearer expectations. Overall, despite that, the process was straightforward enough, and I am hopeful that any additional questions I have will be answered during onboarding. I’d appreciate a bit more depth during initial presentations next time.