Almost clicked after the first call but had a slight delay in setup
I was initially a bit unsure about the sales and pre-purchase process with WFHI. The sign-up sequence took longer than I thought it would. I had to call support a couple of times to get clarity about the invoicing and payment steps, which weren’t immediately transparent to me. However, after that initial hurdle, things clicked quickly. The software access was granted promptly once the payment was confirmed, and the automatic update feature was explained during the call. Next time, I might reach out for help earlier during sign-up to avoid delays. The agent I spoke to seemed knowledgeable, making the process easier than expected once I explained what I wanted. It felt like the moment it all clicked was when I understood how the calling tools integrated with the database feature. That was the turning point that made me more comfortable. In conclusion, despite the small delay, I was mostly happy with the experience and will likely need similar help for future purchases because the whole thing seemed pretty detailed.