All in all, the process felt pretty frustrating and confusing
My experience with the sales and pre-purchase interactions was largely disappointing. From the beginning, some things did not go as smoothly as I had hoped. While signing up, the system seemed glitchy and I encountered errors on the payment page multiple times, which was stressful because I wasn’t sure if my details were being processed correctly. I did contact support, who were polite but seemed slow to resolve the issues or provide updates, so I had to wait a long time. Eventually, a workaround was found, but it didn’t feel like the process was designed with the user’s convenience in mind. There was a positive aspect, though: once the account was finally activated, the database and calling tools seemed fine for what I needed. Still, the overall impression was that the sales and pre-purchase flow could use a lot of improvement. Going through this felt disorganized, and it made me hesitant about trying other parts of the service anytime soon. To sum up, while the software works okay, the buying part left me with a sour taste.